Privacy Policy

Welcome to Cozydress. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, browse our clothing products, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will obtain that consent before carrying out those activities.

1. About Cozydress

Cozydress operates an online clothing store at https://cozydress.shop/. This Privacy Policy applies to information collected through our website and related customer service interactions.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

2.1 Personal Information

When you place an order, contact us, or use certain website features, we may collect information such as:

• Your name and contact details.
• Your email address and telephone number.
• Your billing and shipping addresses.
• Order details, purchased products, and transaction status.
• Information you provide in customer service inquiries.
• Account information, if customer accounts are available.
• Other information you voluntarily provide when communicating with us.

2.2 Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, these providers may collect payment card details, billing information, and transaction information to complete and verify your purchase.

We generally receive information needed to confirm and manage your order. We do not intend to store full payment card numbers or security codes on our own systems unless a specifically disclosed and appropriately secured payment arrangement requires it.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type, version, and operating system.
• Device type and technical identifiers.
• Pages visited, links clicked, and browsing activity.
• Date, time, and duration of website visits.
• Referring websites and diagnostic information.

We use this information, where appropriate, to maintain website functionality, understand website performance, protect against fraud, and improve the shopping experience.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to support website functionality and understand how visitors interact with our store.

• Essential cookies: Support shopping cart functionality, checkout, security, and other necessary website features.
• Preference cookies: Remember settings and choices to improve your experience.
• Analytics cookies: Help us understand website traffic and improve our services, where these tools are used.
• Advertising cookies: Help measure advertising effectiveness or personalize advertising, where applicable.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies. You may manage your preferences through an available cookie settings tool or your browser settings. Disabling certain cookies may affect some website features.

4. How We Use Your Information

Cozydress may use collected information to:

• Process, confirm, fulfill, and manage customer orders.
• Arrange shipping, delivery, returns, and refunds.
• Provide customer support and respond to inquiries.
• Send order confirmations and delivery-related updates.
• Maintain, operate, and improve our website and services.
• Manage customer accounts, where available.
• Detect, prevent, and investigate fraud or security issues.
• Maintain business, accounting, and transaction records.
• Comply with applicable legal and regulatory obligations.
• Send promotional messages where permitted by law and, when required, with your consent.
• Analyze website performance and improve our products and customer experience.

5. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Contract: Processing necessary to fulfill an order or provide a service you request.
• Legal obligations: Processing necessary to comply with applicable laws.
• Legitimate interests: Processing necessary for purposes such as website security, fraud prevention, and service improvement, where permitted by law and balanced against your rights.
• Consent: Processing based on your consent, where required or relied upon under applicable law. You may withdraw consent at any time, without affecting the lawfulness of prior processing.

6. How We Share Your Information

We do not sell your personal information for money. We may disclose information to third parties when necessary for legitimate business operations or as otherwise permitted by law.

These third parties may include:

• Payment processors: To process payments, verify transactions, and help prevent payment fraud.
• Shipping and delivery providers: To deliver purchases and provide shipment updates.
• Website and hosting providers: To maintain website availability, security, and performance.
• Analytics and marketing providers: To measure website usage or advertising performance, where applicable and subject to relevant consent requirements.
• Customer service providers: To help us respond to customer questions and requests.
• Professional advisers: Such as legal, accounting, and compliance professionals where reasonably necessary.
• Government authorities: Where disclosure is required by law or is necessary to protect legal rights and safety.

We may also disclose information in connection with a merger, business restructuring, financing, acquisition, or sale of some or all of our business assets, subject to applicable law.

Some third-party providers may process information under their own privacy policies. We encourage you to review those policies when using their services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, security, accounting, dispute resolution, and legal compliance.

Retention periods vary depending on the type of information, the reason it was collected, applicable legal requirements, and whether the information is still needed for legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and backup procedures.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights concerning your personal information. These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain personal information.
• Requesting a copy of certain information in a portable format, where applicable.
• Withdrawing consent when processing is based on consent.
• Opting out of certain targeted advertising, sale, or sharing of personal information where such rights apply.
• Opting out of promotional emails by using the unsubscribe link included in those messages.
• Appealing certain privacy decisions where required by law.

These rights are subject to applicable legal limitations and exceptions. We may need to verify your identity before responding to a request.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without any legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us. We will review the matter and take reasonable steps to delete the information when required by applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, shipping services, and other external platforms.

These third parties operate independently and may have their own privacy policies and practices. Cozydress is not responsible for the privacy practices of websites or services that we do not operate. Please review their privacy policies before providing information to them.

12. International Data Transfers

Our service providers may process or store information in locations outside your state or country. Data protection laws in those locations may differ from the laws where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. United States Privacy Information

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights to access, correct, delete, or obtain certain personal information and to opt out of certain processing activities.

The availability and scope of these rights depend on the law applicable to you and our activities. Where required, we will provide information about the categories of personal information collected, the purposes of processing, and the applicable methods for submitting privacy requests.

We will not unlawfully discriminate against individuals for exercising privacy rights protected by applicable law.

14. Marketing Communications

We may send you promotional emails or other marketing communications where permitted by law and, when required, with your consent.

You can unsubscribe from promotional emails at any time using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing communications, we may continue to send essential transactional messages, such as order confirmations and important service updates.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

When we make changes, we will update the “Last updated” date on this page. Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance concerning your personal information, please contact Cozydress using the details below.

Cozydress Customer Support