Refund & Returns Policy
At Cozydress, we are committed to providing comfortable, lovely clothing for little ones and dependable customer service. We want you to shop with confidence.
If your purchase does not meet your expectations, this policy explains how to request a return, refund, or assistance with your order. Please read the following terms carefully.
1. Return Eligibility
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging, including all accessories, parts, and included items.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
Items showing signs of use, damage caused after delivery, or missing components may not qualify for a return, subject to applicable consumer protection laws.
Requests submitted after the 30-day return period generally will not be accepted, except where required by applicable law or agreed to by Cozydress.
2. How to Request a Return
Contact our customer support team before sending an item back. Please include your order number, the item you wish to return, and the reason for the return.
For an approved return, please follow these steps:
- Contact Cozydress to request return authorization.
- Follow the return instructions provided by our support team.
- Pack the item securely in its original packaging and include all required accessories and components.
- Attach the provided return shipping label, if applicable.
- Send the package using the designated shipping carrier and retain your tracking information.
3. Return Method
All approved returns must be shipped by mail or through the shipping carrier specified in our return instructions. We do not accept in-store returns for online purchases.
Please do not send items to our business address without first receiving return instructions from our customer support team.
4. Return Shipping Costs and Labels
A prepaid return shipping label may be provided for eligible returns, depending on the reason for the return and the circumstances of the order.
- Ordering error or change of mind: The customer is responsible for applicable return shipping costs. Where permitted by law, these costs may be deducted from the refund.
- Incorrect, damaged, or defective items: Contact our support team for instructions. We will review the issue and explain the available shipping, replacement, or refund arrangements in accordance with applicable law.
For help with a return label or shipping arrangements, email support@cozydress.shop.
5. Restocking Fees
Cozydress does not charge a restocking fee for approved returns that meet the requirements of this policy.
Applicable return shipping costs may still apply when a return results from an ordering error or a change of mind, as described above.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or different from the item you ordered, contact us within 7 days of delivery.
To help us review your request:
- Take clear photographs showing the issue.
- Include your order number and a description of the problem.
- Email the photographs and order details to support@cozydress.shop.
After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy.
7. Refund Processing
Once we receive and inspect an approved returned item, please allow up to 7 business days for us to process your refund.
- Approved refunds will generally be issued to the original payment method used at checkout.
- Applicable return shipping costs may be deducted when permitted by this policy and applicable law.
- The time required for the funds to appear in your account after processing depends on your bank or payment provider.
We will notify you if additional information is needed to complete your refund request.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, contact our support team to discuss an appropriate resolution. Depending on product availability and the circumstances, a replacement or exchange may be offered.
All exchanges and replacements must be arranged through our customer support team. Availability and eligibility may vary.
9. Order Processing and Shipping Information
Our standard order processing and shipping estimates are:
- Order Processing Time: 1–2 business days.
- Transit Time: 3–5 business days.
- Estimated Delivery Time: 4–7 business days.
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST).
- Shipping Method: Standard Shipping.
- Shipping Region: United States only.
Delivery estimates are provided for general guidance and are not guaranteed dates. Actual delivery times may vary because of carrier delays, holidays, weather, product availability, or other circumstances outside our reasonable control.
Orders placed after the daily cut-off time, on weekends, or on holidays may begin processing on the next business day.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@cozydress.shop.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.
11. Contact Us
If you have questions about this Refund & Returns Policy or need assistance with a return or refund, please contact us using the information below.
Cozydress Customer Support
12. Policy Updates
Cozydress reserves the right to update this Refund & Returns Policy when necessary. Any updates will be published on this page, along with a revised effective or updated date where appropriate.