Shipping Policy

1. Order Processing Time

Orders are generally processed within 1–2 business days after they are placed. Processing includes order verification, preparation, and packaging before shipment.

• Orders placed after 5:00 PM Eastern Time may be processed on the next business day.
• Orders are not normally processed or shipped on Sundays or public holidays.
• Processing may take longer during busy shopping periods, holidays, or unexpected operational delays.

Business days exclude Sundays and public holidays. Please allow the stated processing time before your order is dispatched.

2. Shipping Time and Delivery Estimates

Our estimated delivery timeline consists of order processing followed by carrier transit time.

Delivery estimates are provided for general guidance. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

3. Shipping Locations

Cozydress ships to eligible delivery addresses within the United States only, subject to availability at checkout.

International shipping is not currently offered. Please make sure your shipping address is within our supported delivery region before placing an order.

4. Shipping Charges

We offer free standard shipping on eligible orders shipped within our supported United States delivery region.

No standard shipping fee is added at checkout for eligible orders. If a special delivery service or other shipping charge applies, it will be disclosed before you complete your purchase, where required by law.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the address provided at checkout. When tracking is available from the carrier, the email will include your tracking number and relevant tracking details.

You can use the tracking information to follow your package through the shipping carrier’s tracking system. Please note that tracking updates may take some time to appear after the carrier receives your package.

If you have not received shipping confirmation or tracking information within 2 business days after placing your order, please contact our customer support team.

6. Delivery Delays and Issues

Although we work to meet our estimated delivery times, delays can occasionally occur because of carrier disruptions, severe weather, peak shipping periods, incorrect address information, or other unexpected events.

If your package is significantly delayed, or the carrier marks it as delivered but you have not received it, please contact us as soon as possible.

We will review the available order and tracking information and help determine the appropriate next steps, including contacting the shipping carrier when necessary.

7. Damaged Packages or Products

We take care when preparing orders for shipment. However, shipping damage may occasionally occur.

If your package or product arrives damaged, please contact us within 7 days of delivery so we can review the issue.

To help us investigate your claim:

• Take clear photographs of the damaged product and its packaging.
• Include your order number and a brief description of the damage.
• Email the photographs and order details to support@cozydress.shop.

After reviewing your claim, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy depending on the circumstances and applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully check your street address, apartment or unit number, city, state, and ZIP code.

If you need to correct your shipping address, contact us immediately at support@cozydress.shop.

We can attempt to update the address if the order has not shipped, but changes cannot be guaranteed after processing or dispatch has begun.

Delivery problems caused by incorrect or incomplete address information may affect available resolution options, subject to applicable law and the circumstances of the order.

9. Lost or Missing Packages

If your order appears to be lost in transit or cannot be located after being marked as delivered, please contact our support team with your order number and tracking details.

We will review the available tracking information and, where appropriate, assist with an investigation through the shipping carrier. Any resolution will depend on the circumstances, the carrier’s findings, and applicable law.

10. Contact Us

If you have questions about this Shipping Policy, need help tracking an order, or require assistance with a delivery issue, please contact Cozydress using the information below.

11. Updates to This Shipping Policy

Cozydress may update this Shipping Policy from time to time to reflect changes in our shipping procedures, delivery services, or business operations.