Frequently Asked Questions

Visit Cozydress.shop, browse our clothing collection, choose the products you want, and follow the checkout instructions to submit your order. Make sure your contact, billing, and shipping information is accurate.

After placing your order, check your email for an order confirmation and review your order details. If you do not receive confirmation, check your spam or junk folder. You can contact our support team if you need help confirming your order.

Please contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to help before the order is processed or shipped, but cancellation cannot be guaranteed once processing or shipping has begun.

If your order has already shipped, you may need to follow our return procedure.

Available payment methods are displayed during checkout. Please review the options shown on our website before completing your purchase.

Payments may be handled by third-party payment providers. We use reasonable security measures designed to protect personal information. We do not intend to store full payment card numbers or security codes on our own systems unless a specifically disclosed and appropriately secured arrangement requires it.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Check that your billing details are correct and that your payment provider has not declined the transaction. You can try an available alternative payment method at checkout. If the issue continues, contact our customer support team.

Our stated estimated timeline is 1–2 business days for order processing and 3–5 business days for shipping transit, for an estimated total of 4–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier operations or other circumstances.

Orders are generally processed within 1–2 business days. The stated order cut-off time is 5:00 PM Eastern Standard Time (EST). Orders placed outside processing hours may be handled on the next business day.

Our current shipping policy states that we ship within the United States. Please check the available shipping options at checkout before placing your order.

Under the return policy provided for Cozydress, eligible returns may be requested within 30 days of delivery. Items must be unused, in their original condition and packaging, with all included items. Proof of purchase is also required.

Some items may not qualify if they have been used, damaged, or returned with missing components, subject to applicable law. Please review our Refund & Returns Policy for the complete terms.

Email support@cozydress.shop with your order number, the item you wish to return, and the reason for the request. Wait for return instructions before sending an item. Pack the item securely and retain any tracking information.

Please do not send a return to our business address unless you have been instructed to do so.

Contact us within 7 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue. We will review your request and explain the available resolution, which may include a replacement or refund where appropriate.

A prepaid return label may be provided where applicable. For returns caused by a change of mind or an ordering error, the customer may be responsible for applicable return shipping costs. Damaged, defective, or incorrect-item cases will be reviewed according to our policy and applicable law.

After an approved return is received and inspected, our policy allows up to 7 business days for refund processing. Refunds are generally issued to the original payment method.

Your bank or payment provider may need additional time to make the funds available. Applicable return shipping costs may be deducted where permitted by law.

We may use personal information to process orders, arrange delivery, provide customer support, manage returns and refunds, maintain website security, and meet legal obligations. Information may also be shared with service providers when necessary to operate our store.

For more information about cookies, data retention, security, and your privacy rights, please read our Privacy Policy.

If you receive promotional emails from us, you can unsubscribe using the unsubscribe link included in the message or contact us for assistance. You may still receive essential transactional messages, such as order confirmations and important service updates.

If your question is not answered here, please reach out to our customer support team using the contact information below.